Columns

Editor's Memo: Attitude is Everything

May 1, 2012
/ Print / Reprints /
ShareMore
/ Text Size+

It can be extremely frustrating to have to deal with someone who doesn’t seem to care about their job. Whether that person is your supplier, customer or co-worker, the effects of one person’s negative attitude can be far reaching. Not only do our attitudes (good and bad) contribute to the morale of everyone we deal with on a daily basis, they can directly affect the bottom line. Your customers might want to turn to another supplier simply to avoid dealing with your cranky or inefficient personnel. Especially in this highly competitive economy, no one can afford to send business away.

On the other hand, working with people who are capable, effective and cheerful can be a real joy, improving not only your employees’ productivity but also the profitability of the company as whole. Customers are often more than willing to pay a little more for excellent service.

Robert Townsend, who rejuvenated Avis during his tenure as president of the company, said, “If you don’t do it excellently, don’t do it at all. Because if it’s not excellent, it won’t be profitable or fun, and if you’re not in business for fun or profit, what the [BLEEP] are you doing there?”

2013 Planning

We strive to be at your service by providing high-quality, timely, useful information that will help you succeed in your business. As we begin to plan our editorial offerings for 2013, we’d love to hear your feedback. What articles were most useful to you over the last year, and what could you have done without? What new topics or technologies would you like us to cover next year? How do you prefer to receive the information we have available (e.g., print, digital, website, e-newsletters, etc.)?

We continually work to make ASI as useful to you and your business as possible, and your input is essential. Please send your comments and suggestions to me at suttons@bnpmedia.com, or feel free to give me a call at (330) 336-4098. I look forward to hearing from you!

Did you enjoy this article? Click here to subscribe to Adhesives & Sealants Industry Magazine.

Recent Articles by Susan Sutton

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

ASI April 2014 Photo Gallery

Our April 2014 issue is now available!

Podcasts

ExxonMobil Tackifier Expansion

Dwight Tozer, vice president of ExxonMobil’s Adhesion Industry business, discusses the company’s latest tackifier expansion project with Editor-in-Chief Susan Sutton.

More Podcasts

Adhesives & Sealants Industry Magazine

ASI October 2014 cover

2014 October

You won't want to miss our October issue: industry trends from the ASC, converting and packaging, testing, a preview of The Assembly Show, and more!

Table Of Contents Subscribe

Shareholders

Should shareholders have a say in how the money they've invested in a corporation is spent on politics - or if it is spent on politics at all?
View Results Poll Archive

THE ADHESIVES STORE

handbook-sealant-tech.gif
Handbook of Sealant Technology

The Handbook of Sealant Technology provides an in-depth examination of sealants, reviewing their historical developments and fundamentals, adhesion theories and properties, and today’s wide range of applications.

More Products

ASI 2014 Buyers GuideASI's Buyers' Guide

Annual purchasing resource for equipment used in the manufacture/formulation of adhesives, sealants, pressure sensitives, tapes and labels and for application of finished adhesives. 

STAY CONNECTED

facebook_40px twitter_40  youtube_40pxlinkedin_40 google+ icon ASI 30px

Clear Seas Research

With access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.