It can be extremely frustrating to have to deal with someone who doesn’t seem to care about their job. Whether that person is your supplier, customer or co-worker, the effects of one person’s negative attitude can be far reaching. Not only do our attitudes (good and bad) contribute to the morale of everyone we deal with on a daily basis, they can directly affect the bottom line. Your customers might want to turn to another supplier simply to avoid dealing with your cranky or inefficient personnel. Especially in this highly competitive economy, no one can afford to send business away.
On the other hand, working with people who are capable, effective and cheerful can be a real joy, improving not only your employees’ productivity but also the profitability of the company as whole. Customers are often more than willing to pay a little more for excellent service.