11 ways your employees can show customers that they care.
Caring about customers is one of the best ways to differentiate your business and gain long-term consumer loyalty. But how can employers operationalize such a“soft” skill?
“Your best strategy is to teach your employees what caring about customers looks like in action,” says Jon Gordon, author of The Carpenter: A Story About the Greatest Success Strategies of All. “Suggest specific tactics they can employ. When they see how good it feels to care—and how good caring is for business—you’ll receive your team’s buy-in and continued participation.”