Michigan-based Coherix is introducing a service program to maintain robotic adhesive dispensing systems critically important in the manufacture of automotive and consumer electronics products. Coherix CARES is a customer-service program that provides training, technical assistance, and on-site support to maintain complex robotic systems used in the application of adhesives and sealants in product manufacturing.

Jared Rogers, the company's applications engineering manager, helped develop Coherix CARES. He notes that while high-speed adhesive dispensing systems are essential, they also can be challenging, involve various system integrators with a variety of suppliers, and can be difficult to maintain once installed on an assembly line.

Coherix CARES initially will be offered to customers in North America followed by manufacturers in the Asia-Pacific region and Europe later in 2026. A major Japanese automaker in the United States was the first Coherix customer to adopt the program last month for powertrain assembly lines.

Coherix reports that the company expects to enroll more than 15% of its customer base in the new program over the next several years. The company also plans to triple the number of field-application engineers and customer-service team members in the United States to meet program demand.

The new Coherix program will be offered on an annual subscription basis. Costs will vary depending on the number of Coherix adhesive inspection systems involved as well as individual customer needs.

"Coherix CARES is much more than a service plan," said Dwight Carlson, Coherix chairman and CEO. "It's a proactive partnership that ensures that customer dispensing teams are equipped with the ability, tools and expert guidance needed to drive consistent, ongoing results."

The new Coherix program offers a wide range of much-needed dispensing-system resources, including:

• Onsite and remote support from Coherix engineers
• Regular dispensing-system evaluation reports
• Process recommendations for system improvement
• Training programs for customer personnel
• Installation of industry-first Coherix Data Analytics software
• System software and user-interface updates
• Software maintenance and backup storage

Rogers points out that the company also provides a five-year warranty on its 3D laser-based inspection systems and currently offers workshops at its technical center in Ann Arbor, Michigan, for automotive and consumer-electronics engineers to develop solutions for common adhesive-dispensing problems.

The clinics are moderated by Terry Taylor, an engineer with nearly 30 years of dispensing-system experience. More than 200 engineers are expected to attend the program this year.

"Customer service is a Coherix priority," Rogers notes. "This new plan leverages the Coherix 3D system in conjunction with our advanced Data Analytics program to provide a comprehensive evaluation of the entire dispensing process to play an important role in reducing downtime, eliminating unnecessary waste and increasing productivity."

Based on beta testing, Rogers believes an average subscription will range from $50,000 up to $200,000 and pay for itself in less than a year by minimizing scrap and rework costs, reducing downtime, optimizing cycle times, preventing quality spills, and delivering continuous operational improvements.

Learn more about Coherix at coherix.com.