AJ Adhesives Inc. recently announced it has received the Modern Distribution Management (MDM) 2015 Market Movers award. The company reportedly stood apart due to its Insanely Happy Customers™ (IHC) philosophy.
“Insanely Happy Customers” is reportedly a company brand promise. It began in 2012, when Andy Schwartz, president and CEO, and his team concluded that they needed not just happy customers, but “insanely happy” customers. To ensure customer satisfaction, the company instituted a one-question customer survey system. In addition, a customer-centered website was created as an extension of AJ’s company website.
For more information, visit www.ajadhesives.com.