Arkema has developed a digital interface offering quick, secure, and 24/7 access to real-time information on orders and materials. The My Arkema portal is designed to meet customers’ expectation to accelerate business processes and drive service improvement.
My Arkema reportedly makes it easier for customers to do business with Arkema without the need for frequent phone calls or emails. Regardless of the way orders are placed (e.g., email, phone, or electronically), customers can track their orders through their My Arkema account. Arkema teams remain fully available for any specific inquiries.
Order status is updated in real time, and documents such as certificates of analysis and invoices are immediately available. The password-protected portal also hosts a stream of curated news and innovation updates from the group.
Arkema reports that the customer portal is available now in Europe, North America, and the Middle East. It will be rolled out to the other regions soon, with regular new functionalities to be added in the near future.
To access the portal, visit https://my.arkema.com/en/.